Terms & Conditions
1: There is no minimum order value required for ordering.
2: In line with the Data Protection Act 1998, no personal details will be stored on our computers.
3: No credit card details are stored anywhere by us at any time.
4: All items remain the property of Arlos Organics until payment has been made in full.
5: Arlosorganics.com may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it will be not necessarily be uninterrupted or error free;
6: Payment can be made via Paypal, or by Debit or Credit card
7: We hold stock of all items and have a policy of despatch within 48 hours of receipt of your order. If for any reason there is likely to be a delay, we will contact you immediately with the details.
8: Delivery is via Royal Mail or courier.
9: While every care is taken to keep your details secure while you go through the transaction process, we cannot be held responsible for any loss you may suffer as a result of an unauthorised third party accessing your details while you place an order.
10: Under no circumstances can we be held liable or accountable for failed deliveries due to inaccurate address details provided to us by a customer. It is the customers responsibility to check details thoroughly, both at time of order and in the Order Confirmation and Despatch Confirmation emails received.
11: If you’re a customer in the EEA, you get 14 days to cancel your order with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation. You may return the item(s) to us as per our Delivery/Returns Policy Note, refunds will be made inclusive of any postage paid, but customer is required to pay return postage costs unless we have agreed to do so.
12: All cancellations should be undertaken in accordance with and subject to our Returns Policy.
13: A certificate of postage is always obtained when we despatch a package.
14: In the unlikely event that your item reaches you faulty or damaged, we will be happy for you to return for a refund. Note that we are unable to refund product faults after 90 days from purchase when paid via Paypal. Instead a Credit Note or replacement will be issued.
15: Un-faulty items must be returned to us within 14 days, in new condition and in original packaging for a full refund and return postage costs are the customers responsibility.
16: We reserve the right to refuse refunds where it is deemed either by ourselves or by product manufacturer that product misuse has occurred. Items claimed as faulty may be returned to us for testing, and in the event that no manufacture defect is present, these items will be returned to you.
17: When returning goods, It is strongly recommended that you get a certificate of posting from the post office, as should the items not reach us you will be able to claim compensation from Royal Mail. We can not refund or replace items should they fail to reach us. Where postage costs are to be refunded, only a basic service will be funded. Any services used by a customer which are not basic services (i.e. Special Delivery) may not be refunded in full.
18: You have up to 20 days after dispatch of your order to inform us of any items not received. After this time it is more difficult to us to trace packages and so we can not be held responsible for any missing parcels
19: Sale or clearance items are non-returnable.
20: In the event that a package is sent to you and taken to your local Post Office, it is your responsibility to collect the item before it is returned to us by Royal Mail or by courier. Orders returned to us as uncollected may be re-sent, but you will be responsible for the postage fees incurred. Should you request a refund instead, we will happily refund you, minus the postage fees incurred in the first delivery attempt.
21: In the event that you fail to collect a parcel or provide an incorrect delivery address, you may be eligible to any costs incurred in the parcel being returned to us. This charge will be deducted from any refund given on the original product purchase.
22: A Discount Code may not be used in conjunction with any other redemption. Only one code applies for any single transaction. Unless otherwise stated, all codes are single time use only. Exemptions apply to discount codes, such as sale or clearance items and certain brands as per manufacturer guidelines, should you use a discount code on an item which is excluded from discounted sales you will be invoiced for the balance and your order will only be despatched once the balance is paid in full
23: All products are subject to availability.
24: We reserve the right to change any product price before you place an order
25: We reserve the right to cancel orders where incorrect pricing has been listed.
26: We reserve the right to alter these Terms and Conditions at any time.
27: We reserve the right to refuse to sell any goods
28: Our Terms and Conditions do not affect your statutory rights.